Policies
Store Policies
Please review our policies below. If you have any questions, feel free to contact us.
Shipping Policy
Shipping Methods
We offer reliable shipping options to ensure your order arrives safely and discreetly.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped with tracking information.
Delivery Time
Delivery times vary depending on your location:
- Portugal/Spain: 3-5 business days
- Other EU Countries: 5-10 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name. Your privacy is our priority.
Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
Issues with Delivery
If you experience any issues with your delivery, please contact us immediately at [your email], and we will work to resolve the issue promptly.
Note: Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Return and Refund Policy
EU Consumer Rights
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order.
Hygiene and Safety Policy
Important: Due to the intimate nature of our products and for hygiene reasons, we can only accept returns of items that are:
- Unopened and in original sealed packaging
- Unused and in resalable condition
- Returned within 14 days of delivery
We cannot accept returns of:
- Opened or unsealed products
- Products that have been used or tested
- Items without original packaging
- Intimate hygiene products (as per EU regulations)
How to Return an Item
- Contact us at [your email] within 14 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship the item back in its original packaging
Refunds
- Refunds will be processed within 14 days of receiving the returned item
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
- Customer is responsible for return shipping costs
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange for a replacement or full refund, including shipping costs.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.
Contact Us
For any questions about returns or refunds, please contact us at support@amourboutique.eu
Privacy Policy
Last updated: November 2025
Introduction
Amour Boutique ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and Portuguese data protection laws.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email, phone, shipping address)
- Payment information (processed securely through our payment provider)
- Order history and preferences
- NIF (tax identification number) when required for invoicing
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders
- Provide customer support
- Comply with legal obligations (tax, invoicing)
- Improve our products and services
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing
- Data portability
- Withdraw consent
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy and to comply with legal obligations.
Contact Us
For any privacy-related questions or to exercise your rights, please contact us at [your email address].
Terms of Service
Last updated: November 2025
Agreement to Terms
By accessing and using Amour Boutique, you agree to be bound by these Terms of Service and all applicable laws and regulations.
Age Restriction
You must be at least 18 years of age to purchase from this store. By making a purchase, you confirm that you are of legal age in your jurisdiction.
Products and Services
We reserve the right to:
- Modify or discontinue products without notice
- Limit quantities of products available for purchase
- Refuse service to anyone for any reason
Pricing and Payment
- All prices are listed in EUR and include applicable VAT
- We reserve the right to change prices at any time
- Payment must be received before order processing
- We accept major credit cards and other payment methods as displayed at checkout
Orders and Fulfillment
- Order confirmation does not guarantee product availability
- We reserve the right to cancel orders due to product unavailability or pricing errors
- Shipping times are estimates and not guaranteed
Product Use
All products are intended for personal use only. Customers are responsible for using products safely and as intended by the manufacturer.
Limitation of Liability
Amour Boutique shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Governing Law
These terms are governed by the laws of Portugal and the European Union.
Changes to Terms
We reserve the right to update these terms at any time. Continued use of our store constitutes acceptance of modified terms.